We were not surprised to hear our employee John Good recently received such high praise from a customer. He has a friendly and engaging personality that is an asset to our entire team. His upbeat attitude is contagious and has infected the rest of our Customer Service Relations Department! We recently received this comment from a satisfied customer:
“I was in a state of distress over a running water meter. Thankfully John from Balkan picked up the call and was able to assist me. He is the only person I speak to that clearly states his name when he picks up the call. John is a polite person to speak to and extremely helpful. I consider John Good to be a huge asset to the customer service team. I was told I would receive a confirmation again today about tomorrow’s appointment. The meter at the house is constantly running costing me about $60 a day and would like to get this job done. Thank you for your time John. “
As our Senior Customer Service Relations contact, John is our ‘go to’ guy for customers experiencing water or sewer issues. He can guide you through the process of describing what may be wrong with your pipes, and then ensure you get the help you need. His reassuring demeanor has helped calm many distraught customers over the years.
Because of his excellent customer relations skill, John is the person we depend upon to train other CSR employees. We pride ourselves on giving our valued clients outstanding customer service and John helps us ensure that all new CSR employees uphold our company standards. Under John’s guidance, new employees learn to follow correct procedures and offer our customers the kind of help they deserve.
John Good: the right candidate to provide great customer service relations
Amazingly, this stellar customer service rep initially applied to drive a truck for us! After meeting him, it was clear that his future with us lay down in an entirely different pathway. That was way back in 2005 and he has been an amazing customer service representative ever since.
John’s calm, friendly personality seemed a perfect fit for customer service. Although it was nothing like driving a truck, John accepted the challenge. He ‘shifted gears’ and cheerfully learned an entirely different skill set. Now his broad skill set and likable personality have made him a great asset, and a great teammate alike. In John’s own words”
As far as my co-workers go, I think we have a good group of people that work well together. I have always liked dealing with clients, and people in general. I not only take pride in my job, It makes me feel good when I can help someone solve their issue.
At Balkan, we have an organizational culture that promotes teamwork amongst our employees. We want them to feel like they belong here and to take pride in their work. We also believe that “… they deserve to be recognized for their efforts.”
Balkan assesses a person’s talents and then allows them to excel
Finding the right person for the right job and then helping them excel is part of why we are so successful. Team Balkan has a culture of finding people who are a good match for our company, and then fitting the job to the person.
Maybe, because we are plumbers, we know that trying to force a square peg into a round hole does not work! Helping people like employee John Good find the job that exactly suits their personality gives us a great deal of pleasure. After that, we give them the new skills they need to succeed and thrive at Balkan.
John has flourished here at Balkan, proving that Balkan Sewer And Water Main Service truly is a land of opportunity!
As our motto declares, “Excellence is not by accident”! We firmly believe that a successful company does not need to compromise integrity to be profitable. Part of that integrity involves how the company treats its employees and what it expects from them in return. Contact Balkan Sewer And Water Main Service to experience for yourself the excellence of employee John Good.
